Frequently asked questions

ORDERS AND SHIPPING

Do you ship worldwide?
Yes, we ship internationally. Shipping is free on orders over €100.

How long does it take for my order to arrive?
We prepare your order in 1-3 business days. Delivery time depends on the destination; you will see the estimate at checkout.

How do I track my order?
When your order leaves our warehouse, we send you an email with the tracking number.

SIZING

How do I know my size?
Consult our size guide. If you are unsure between two sizes, write to us at atencion@aolelim.com and we will help you.

RETURNS AND EXCHANGES

Can I return or exchange an item?
Yes. You have 30 days from when you receive your order. See our Returns and Exchanges page to find out how to do it.

Can swimwear be returned?
Yes, provided the hygiene label is intact, they are unworn, and in their original packaging.

GARMENT CARE

How do I care for my bikini or swimsuit?
Hand wash with cold water, without bleach or fabric softener. Do not tumble dry: dry in the shade. This will preserve its shape and color season after season.

PAYMENTS

What payment methods do you accept?
Card, ShopPay, PayPal and other secure methods you will see at checkout.

CONTACT

How do I contact you?
Write to us at atencion@aolelim.com or through our social media. We will respond as soon as possible.